Your Wilson home is covered by limited warranties that apply to material and workmanship as noted below. Please review the complete warranty document carefully as it provides many helpful care and maintenance procedures to give you a better understanding of your new home. In addition, the following guidelines will help explain the procedures for requesting customer service work and the parameters of work which are regarded as homeowner maintenance.
ORIENTATION WALK THRU: Just prior to the close of escrow, a Wilson Homes representative will “walk” your new home with you to inspect for visual defects and introduce you to your new home. This is an important step in the warranty coverage process as it provides a list of things that need to be fixed or repaired. Items needing attention, but not noted on the walk-thru, may not be covered by warranty at a later date. Be certain to include your name, address, lot number and tract name along with daytime work, home or cell phone numbers so you can be reached for scheduling purposes.
Items needing attention that are covered under your Wilson Homes warranty, and not noted on your walk-thru list, should be submitted on a Customer Service Warranty Request form submitted by fax or mail. Requests can also be made via email at firstname.lastname@example.org. You may want to keep a notebook handy to list items as you notice them during the first 10 months of occupancy. Any subsequent customer service requests must be in accordance with warranty policies as explained in the warranty manual and mailed, faxed or emailed to Wilson Homes Customer Service. DO NOT GIVE YOUR YEAR END LIST TO SUPERINTENDENTS OR SUBCONTRACTORS. As you prepare your customer service repair list, please provide specific details for us to identify the problem. For example,
“second bathroom – cold water line leaks under the sink”. NOT “plumbing problem in bathroom”.
While we will provide service on the vast majority of covered items reported, some items requested will simply not be covered by warranty. We will explain such instances to you in detail as they occur. We believe that after reading the warranty manual, our homeowners will have a more complete understanding of the coverage provided.
To facilitate a better understanding of what constitutes an emergency, the following conditions are considered emergencies and will be given priority scheduling:
If any of the following is an Emergency, please call (559) 228-2303
- Total stoppage of the plumbing or sewer system during the first thirty (30) days after the close of escrow (but not if one toilet or sink is stopped and the others are operating).
- A water leak which requires the water service to be shut off to avoid serious damage to the home or furnishings.
- Complete loss of heat or air conditioning.
- Total loss of electrical service.
- Furnace inoperative with an outside temperature of 45 degrees or less.
- Broken water line – main service. (Leaks involving a supply to a sink, lavatory, or toilet is NOT an emergency as these can be turned off at the valves located below each fixture.)
- Gas leak – Call PG&E 1-800-743-5000
- Significant water leak from rain water intrusion
NOT considered an emergency
- Dripping faucet.
- Leak at drains under sinks or lavatories where valves can be turned off to stop the leak.
- One toilet or one sink stopped up.
- Lights out in any part of the house.
- Loss of hot water.
- Oven or microwave not working – Call the Manufacturer
- Problems with the range / cook top – Call the Manufacturer
Remember, you can often solve an emergency or reduce its effects on your home by shutting off main valves or circuit breaker switches until service can be arranged. You should assume responsibility for protection of your home and your personal property from possible damage in an emergency. Warranty service may not be available if an emergency is the result of homeowner’s improper or unsafe activities.